Privacy Policy
PRIVACY POLICY
Last Updated: August 2026
Privacy & Data Protection Policy
At A2Z Book Hub (a2zbookhub.in), we value your trust and are dedicated to safeguarding your personal data. This policy details how we collect, process, and protect your information when you visit or shop on our website.
1. Information We Collect
We collect essential information to process your book orders, ensure prompt delivery, and manage customer support:
- Account & Contact Details: Name, delivery address, pincode, contact phone number, and email address provided during account registration or guest checkout.
- Payment Information: Payment transactions are processed securely through PCI-DSS compliant payment gateways. A2Z Book Hub never stores your full credit/debit card numbers, CVV, or UPI PINs on our servers.
- Technical Log Data: Internet Protocol (IP) address, browser version, device operating system, pages viewed, and access timestamps.
2. How We Use Your Information
Your information is utilized solely for lawful business operations, including:
๐ฆ Order Packing & Courier Dispatch
๐งพ Generating Invoices & Tracking SMS
๐ฌ Customer Support & Replacement Inquiries
๐ก๏ธ Fraud Prevention & Security Verification
๐ Optional Marketing Communications
3. Sharing & Disclosure of Information
We do not rent, sell, or trade your personal data. Your data is shared strictly under the following limited circumstances:
- Logistics Partners: Delivery details (Name, Address, Phone, PIN) are shared with the delivery partner or logistics provider selected for your shipment, solely for order fulfillment and delivery.
- Legal Requirements: We may disclose data if mandated by applicable law, court order, governmental authorities, or in connection with fraud investigations.
4. Cookies & Data Security
- Cookies Usage: Some cookies are essential for core website functions (such as cart persistence and login sessions), while others help us understand website usage and improve performance. You may disable non-essential cookies via your browser settings.
- Security Measures: We employ standard 256-bit TLS/SSL encryption to protect information during transit between your browser and our servers. Access to user data is strictly limited to authorized personnel under confidentiality obligations.
5. User Rights, Data Retention & Minors
- Data Correction / Deletion: You have the right to access, update, or request the complete deletion of your personal account data by contacting our grievance team.
- Data Retention: Order invoices and relevant transaction records are retained as required under applicable Indian GST, tax and accounting regulations.
- Optional Marketing Communications: You may opt in to receive promotional offers and new-arrival updates. You can unsubscribe at any time using the link in our communications.
- Children’s Privacy: Our services are intended for users who are legally able to enter into transactions. We do not knowingly collect personal information from children without appropriate consent.