Refund and Returns Policy
Refund & Returns Policy
At A2Z Book Hub, every book undergoes a quality check before dispatch. If you receive a damaged, misprinted, or incorrect book, we provide a transparent, hassle-free replacement or refund.
1. Replacement Eligibility & Window
Replacement requests must be raised within 2 days (48 hours) of parcel delivery for the following covered reasons:
With Complete Unboxing Video
Continuous, unedited video showing the parcel opening from the sealed polybag / box:
- Share video + Order ID on WhatsApp / Email.
- Instant approval within 24 hours.
- Free fresh copy dispatched directly — no need to courier the damaged book back.
Missed the Unboxing Video?
You can still claim a replacement under standard return inspection:
- Contact support within 48 hrs with clear photos of the defect.
- Courier the book back to our hub address.
- Once the returned item is received and the defect is verified at our warehouse, the replacement will normally be dispatched within 24–48 hours, subject to stock availability and operational conditions.
3. Return Terms & Fair Usage Guidelines
- Condition of Book: Returned books must be in original condition with no user markings, pen underlines, highlights, or accidental liquid spills.
- Return Shipping Reimbursement: For eligible return cases, standard India Post return shipping charges may be reimbursed as per our return guidelines.
- Non-Eligible Scenarios: Change of mind after delivery, accidental self-ordering of the wrong edition, or minor exterior transit dust marks are not covered under free replacements.
For Cash on Delivery orders, the partial advance/COD handling fee is strictly non-refundable once the shipment has been booked with our courier partner or dispatched. A full refund of this fee will only be issued if an order is cancelled by A2Z Book Hub due to unforeseen stock unavailability or PIN-code non-serviceability.
📌 Please ensure the recipient is available to accept the parcel and pay the remaining balance upon delivery.
4. Refund Process & Timelines
- If an eligible replacement copy is unavailable, a full refund of the applicable order amount will be initiated.
- Prepaid orders (UPI / Card / Net Banking) are credited back to the original payment source within 4 to 5 business days.
- For Cash on Delivery (COD) orders, eligible product balance refunds are credited directly to your bank account via UPI / IMPS.
Return Shipping Address
LP-26, Prasanti Vihar, Patia,
Bhubaneswar, Odisha – 751024
Please use secure packaging to avoid damage during return transit.
Need Help with a Return?
Provide your Order ID for instant query resolution:
Support Hours: Mon – Sun, 9:00 AM – 7:00 PM (IST)