Refund and Returns Policy

CUSTOMER PROTECTION POLICY Last Updated: August 2026

Refund & Returns Policy

At A2Z Book Hub, every book undergoes a quality check before dispatch. If you receive a damaged, misprinted, or incorrect book, we provide a transparent, hassle-free replacement or refund.

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1. Replacement Eligibility & Window

Replacement requests must be raised within 2 days (48 hours) of parcel delivery for the following covered reasons:

📖 Torn / Binding Defect 📄 Missing / Blank Pages 📦 Missing Book(s) in Package 🔀 Wrong Title / Edition Delivered
⚡ FAST-TRACK (ZERO HASSLE)

With Complete Unboxing Video

Continuous, unedited video showing the parcel opening from the sealed polybag / box:

  • Share video + Order ID on WhatsApp / Email.
  • Instant approval within 24 hours.
  • Free fresh copy dispatched directly — no need to courier the damaged book back.
🔍 PHYSICAL VERIFICATION

Missed the Unboxing Video?

You can still claim a replacement under standard return inspection:

  • Contact support within 48 hrs with clear photos of the defect.
  • Courier the book back to our hub address.
  • Once the returned item is received and the defect is verified at our warehouse, the replacement will normally be dispatched within 24–48 hours, subject to stock availability and operational conditions.
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3. Return Terms & Fair Usage Guidelines

  • Condition of Book: Returned books must be in original condition with no user markings, pen underlines, highlights, or accidental liquid spills.
  • Return Shipping Reimbursement: For eligible return cases, standard India Post return shipping charges may be reimbursed as per our return guidelines.
  • Non-Eligible Scenarios: Change of mind after delivery, accidental self-ordering of the wrong edition, or minor exterior transit dust marks are not covered under free replacements.
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4. Refund Process & Timelines

  • If an eligible replacement copy is unavailable, a full refund of the applicable order amount will be initiated.
  • Prepaid orders (UPI / Card / Net Banking) are credited back to the original payment source within 4 to 5 business days.
  • For Cash on Delivery (COD) orders, refunds are credited directly to your bank account via UPI / IMPS.
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Return Shipping Address

A2Z Book Hub
LP-26, Prasanti Vihar, Patia,
Bhubaneswar, Odisha – 751024

Please use secure packaging to avoid damage during return transit.

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Need Help with a Return?

Provide your Order ID for instant query resolution:

a2zbookhub@gmail.com +91 93198 30528
Support Hours: Mon – Sun, 9:00 AM – 7:00 PM (IST)